Shipping & Returns

  1. How do I get FREE GROUND shipping on my order?
  2. How fast is my order processed?
  3. When will my order ship?
  4. What shipping options are available?
  5. Do you ship outside of the USA?
  6. How will you ship my order?
  7. Do you ship to Alaska and Hawaii?
  8. Do you ship to APO/FPO addresses?
  9. How much is shipping?
  10. Do you offer expedited shipping?
  11. Can I have my order sent to more than one address?
  12. Delays during holiday seasons between Thanksgiving and Christmas
  13. Item is on backorder
  14. Billing address information is inconsistent with what is on the credit card record
  15. Return Shipping Costs
  16. Outgoing Shipping Costs

Q: How do I get FREE GROUND shipping on my order?

All Orders Over $100 Ship Free Except International, Alaska & Hawaii Orders. Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Yes, we ship to Canada and select International Territories! If your country or territory is not listed at checkout, please contact us for a quote.

Q: How will you ship my order?

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. We reserve the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 800-857-8511. Our team is available 5 Days a week, 9AM to 7PM EST, or you may fill out a website Contact Us form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Return Shipping Costs

Return shipping is the customer's responsibility unless the item received is damaged, incorrect, or missing parts. In the case of damaged packages/shipments, it is he customer's responsibility to inspect the package before accepting it to ensure that the product has not been damaged. Requiring signature confirmation can help to eliminate the risk of a damaged package being left without being inspected first hand, but must be requested during the order process.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.